Our Salesforce consultants will help you to implement the CRM platform from scratch or re-implement it after years of usage. Also, we will build a Salesforce implementation strategy, from CRM deployment to the user adoption stage.
After analyzing your existing business practices and needs and defining corporate goals that Salesforce should meet like creating a comprehensive customer view, our Salesforce consultants will elaborate on the Salesforce implementation strategy.
Your unique project plan will include Salesforce consulting on the selection of the proper clouds, editions, functionality, customisations, and integrations to make your CRM software fully compliant with your requirements, desired timeframe, and budget.
Salesforce Sales Cloud
Sales Cloud enables your business to make sales processes easily manageable and build an informative view of your business growth.
This Salesforce Cloud is a one-stop-shop platform to increase deal closing velocity, improve internal and external communication, and get valuable insight into pipeline and forecasting.
Salesforce Sales Cloud allows setting up a lead conversion process tailored specifically to your business segment – B2B or B2C – and makes them even more customized via automated workflows and validation rules.
Reports and dashboards help analyze sales team performance and predict outcomes of the sales decisions.
Salesforce Service Cloud
Service Cloud will empower your company to provide high-end customer service more efficiently due to automated case management, the creation of channels for customers, and a streamlined support journey.
With Service Cloud customization, you’ll get more cross-selling opportunities, improved integration with back-office applications, and get real-time information on the support metrics. Our team can assist you with implementing Service Cloud from scratch or the customization of your current solution.
Salesforce Experience Cloud
Salesforce Experience Cloud connects you to the people you most want to engage with: customers, partners, employees, and referral sources via customisable branded portals.
Our Salesforce consultants will build customised and branded communities connected to your business data and processes to deliver an amazing customer experience. We will help you grant portal access to track orders or support tickets, channel partners, log leads, and track activity, or build completely custom solutions.
Einstein Analytics
Einstein Analytics as a part of Salesforce Analytics Cloud lets you embed artificial intelligence right into your sales process. It automatically captures data and offers in-depth insights on everything from your top leads to possible next steps or actions.
Our team will assist you with Einstein Analytics implementation to get ‘digestible’ visualization in order to make making informed decisions.